Refund policy

At Lift'N Reform, we want every piece to feel as good as it looks. Our activewear is selected with a focus on quality, comfort, fit, and performance. If your purchase isn't quite right, we're happy to assist with a return in accordance with the policy below.

Return Period

You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:

  • Be unworn and unused
  • Be in its original, resalable condition
  • Have all original tags attached
  • Be returned in its original packaging where applicable
  • Be free from makeup, deodorant, perfume, body oils, stains, pet hair, or other marks
  • Not have been washed, altered, or damaged

How to Start a Return

Returning your Lift'N Reform order is simple and can be completed directly through our website.

  1. Log in to your account: Visit the Lift'N Reform website and log in using the same email address you used when placing your order. You can do this even if you did not create an account when placing your order.

  2. Go to your orders: Once logged in, go to My Orders and select the order you would like to return.

  3. Start your return: Open the relevant order and select Start a Return. Follow the on-screen instructions to select the item(s) you wish to return and submit your request.

  4. Follow the return instructions: Once your request has been submitted, you will receive the relevant instructions for sending your item back to us.
    Please do not send an item back before your return request has been submitted through the website or you have received return instructions from our team.

Activewear & Hygiene

As Lift'N Reform specialises in activewear, hygiene is particularly important to us. Items that have been worn, washed, or used for exercise cannot be returned.
We recommend trying on garments over clean underwear and avoiding makeup, deodorant, perfume, body oils, or other products that may leave marks on the fabric.
For hygiene reasons, close-fitting garments may be refused if they show any signs of wear or hygiene concerns.

Size & Fit

We understand that finding the right fit online can sometimes be challenging. Please refer to our Size Guide before placing your order.
If you are unsure about your size, we recommend contacting us before purchasing and our team will be happy to assist.
A change-of-mind or incorrect-size return is accepted provided the item meets all requirements outlined in this policy.

Refunds

Once your return has been received and inspected, we will confirm whether it meets our return requirements.
If approved, your refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund and display the funds in your account.
Original shipping charges are non-refundable unless the return is due to an error on our part or the item received was faulty or incorrect.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us at hello@liftandreform.com as soon as possible.
Please provide your order number and clear photographs showing the issue. If the issue is confirmed to be our responsibility, we will arrange an appropriate resolution, which may include a replacement, exchange, or full refund.

Return Shipping

For returns due to a change of mind, preference, or incorrect size, return shipping costs are the responsibility of the customer.
Where the item is faulty, damaged, or incorrectly supplied, Lift'N Reform will cover the appropriate return costs.
We recommend using a tracked delivery service when returning an item. Lift'N Reform cannot be held responsible for items lost or damaged during return transit.

Exchanges

If you require a different size, please contact us at hello@liftandreform.com.
Exchanges are subject to availability. If the requested size or item is unavailable, we may instead process a refund in accordance with this policy.

Sale & Promotional Items

Sale and promotional items are eligible for return unless they are clearly marked as Final Sale at the time of purchase.
Any item specifically identified as final sale cannot be returned or exchanged unless it is faulty or incorrectly supplied.

Order Cancellations

If you need to cancel an order, please contact us at hello@liftandreform.com as soon as possible.
We will make every reasonable effort to accommodate cancellation requests before your order has been processed or dispatched. Once an order has been dispatched, our standard returns policy will apply.

Need Help?

If you have any difficulty accessing your order, starting a return, or understanding our returns process, please contact us at hello@liftandreform.com and our team will be happy to assist.
Lift'N Reform
Email: hello@liftandreform.com