Return/Exchange Policy
At Lift'N Reform, we want you to feel confident and comfortable in every piece you purchase. If the size or fit isn’t quite right, we’re happy to offer an exchange within 30 days of receiving your order, subject to the conditions below.
Please note: We do not offer refunds or returns for change of mind, incorrect size, or preference. Eligible items may be exchanged only.
Exchange Eligibility
To be eligible for an exchange, your item must:
- Be unworn and unused
- Be in its original, resalable condition
- Have all original tags attached
- Be in its original packaging where applicable
- Be free from makeup, deodorant, perfume, body oils, stains, pet hair, or other marks
- Not have been washed, altered, or damaged
Items that do not meet these conditions will not be eligible for exchange.
How to Request an Exchange
You can request an exchange directly through our website.
- Log in using the same email address used when placing your order.
- Go to My Orders and select the relevant order.
- Submit an exchange request for the item you wish to exchange.
- Follow the instructions provided for sending your item back to us.
Please do not send any items back before submitting your request or receiving instructions from our team.
Activewear & Hygiene
As Lift'N Reform specialises in activewear, hygiene is particularly important to us. Items that have been worn, washed, or used for exercise cannot be exchanged.
We recommend trying garments on over clean underwear and avoiding makeup, deodorant, perfume, body oils, or other products that may leave marks on the fabric.
For hygiene reasons, we reserve the right to refuse an exchange where an item shows signs of wear or does not meet our hygiene requirements.
Size Exchanges
If your item does not fit as expected, you may request an exchange for another available size within the 30-day exchange period.
All exchanges are subject to stock availability. We recommend reviewing our Size Guide before placing your order or contacting our team if you need help choosing the right size.
No Refunds
Lift'N Reform does not offer refunds for change of mind, incorrect size, fit, colour preference, or other personal preferences.
Where eligible, we will offer an exchange only, subject to product availability and the conditions outlined in this policy.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, or different from what you ordered, please contact us at hello@liftandreform.com as soon as possible.
Please include your order number and clear photographs showing the issue. Our team will review the matter and arrange an appropriate solution in accordance with applicable consumer rights.
Exchange Shipping
For exchanges due to size, fit, preference, or change of mind, shipping costs associated with sending the item back are the responsibility of the customer.
If an item was supplied incorrectly or arrived faulty or damaged, Lift'N Reform will arrange the appropriate solution and cover applicable shipping costs where required.
We strongly recommend using a tracked delivery service when sending an item back. Lift'N Reform cannot be responsible for parcels lost or damaged during transit.
Sale & Promotional Items
Items purchased during a sale or promotion may be exchanged unless they are clearly marked as Final Sale.
Items marked Final Sale are not eligible for exchange unless they are faulty, damaged, incorrectly supplied, or otherwise covered by applicable consumer rights.
Order Cancellations
If you need to cancel your order, please contact us at hello@liftandreform.com as soon as possible.
We will make every reasonable effort to accommodate cancellation requests before an order has been processed or dispatched. Once dispatched, the Exchange Policy above will apply.
Need Help?
If you need assistance with sizing or an exchange, please contact our team:
Lift'N Reform
Email: hello@liftandreform.com
